The union also pointed to BSNL’s lack of 4G and 5G services as a significant factor in the company’s customer losses to private telecom operators. Despite the implementation of a revival package in 2019 and two additional packages in 2022 and 2023, BSNL has failed to substantially increase its revenue.
The union highlighted that while Jio and Airtel have already completed their pan-India 5G rollout, BSNL continues to rely solely on its 2G and 3G services.
Additionally, BSNL has faced significant delays in procuring 4G equipment, with its primary vendor, TCS, failing to meet deadlines.
“When private operators like Reliance Jio, Airtel and Vodafone Idea have the freedom to procure their 4G and 5G equipment from reputed international vendors like Nokia, Ericsson and Samsung, why should BSNL alone be restricted to procure its mobile equipment from Indian vendors? This is nothing but denial of level playing field to BSNL,” reads the letter.
The union also criticised the outsourcing of landline and broadband maintenance after the 2020 VRS, claiming it led to a deterioration in service quality.
As a result, BSNL’s landline connections have nearly disappeared, with Jio now emerging as the largest landline service provider, using optic fibre technology.
According to the union, BSNL’s FTTH (Fibre-to-the-Home) service, once considered the best in the industry, has also seen a sharp decline due to poor service quality. Customers have raised complaints about the maintenance of their FTTH connections, resulting in widespread disconnections.
The BSNLEU urged BSNL management to reconsider the voluntary retirement scheme and focus on resolving the root causes of the company’s struggles.
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